Hangin' on the telephone

[oursin]

Woe woe woe, why is it that these days there are still transactions that one has to undertake on the phone and doing so involves phone menus and hanging on listening to recorded messages?

Anyway.

I have been having An Issue with my designated online pharmacy about a repeat prescription I put in, which they said hadn't been authorised to them by GP practice - I logged in to my online record and it had been approved, but apparently my sending them the screenshot wasn't enough, so I have been doing the Trying to Get In Touch With Practice Runaround since yesterday.

Not aided by the fact that a) first I apparently had the wrong number for the main GP line and b) when I got that, the pathway to the prescription queries just dropped the connection.

However, this afternoon I have finally managed to Talk To A Person, and what happened was the prescription was printed out instead of uploaded to the electronic database and they will do this pronto, yay.

That was one thing.

Then I was reminded in the course of the morning that I have been expecting Insurance Co to send renewal reminder and quotation for the shared areas insurance for the property, and ooops, it is getting awfully close to the deadline. Getting to anyone about this not aided by the Insurance Co apparently having done a lot of restructuring, closed the specific office with which I was wont to deal, and (surprise) their website being weird in Firefox.

But by gritting my teeth and listening to numerous repetitions of my business being important to them I did eventually speak to Someone who will get this expedited.

Speaking of Insurance Co, quite coincidentally today I received from them 2 count 'em, two form letters saying that refund is due on policy of mine due to 'charging error' and appending cheques (the amounts are different so it's not just that they sent out the same letter twice).

I did mention this to Person To Whom I Spoke, who said it is Another Department, Probably Historical, but will bring about contact.

Cheques. While this seems vaguely sus, it is not as though there is any request for bank details or whatever. In fact, can we say, how quaintly old-fashioned?

Comments

[mtbc]

Especially I am annoyed when I have to telephone then repeat long alphanumeric strings clearly that I could have just copied and pasted into some written communication to them.

[oursin]

Oh, absolutely that, the conveyance of information that would be so much efficiently done as written text!